For nearly a century, we have been supporting the Alliance Renault-Nissan-Mitsubishi brands in the worldwide distribution and financing of their vehicles. RCI Bank and Services places customer satisfaction at the heart of its actions: retail and professional customers, car manufacturers and car dealers.
To this end, RCI Bank and Services is focusing on four priorities:
- Providing more digital journeys to customers via a “phygital” approach that offers them an ultra-personalized purchasing journey, whether they prefer to start the process online and complete it in a dealership, or start it in the dealership and complete it online.
- Transitioning from selling cars to selling kilometers through the development of offers based on usage, even more flexible with services included, notably using the subscription model.
- Strengthening and optimizing its economic model while maintaining a high level of profitability, by applying strict control of operating expenses and optimizing the use of primary sources of financing (deposits, senior financing, secure financing.
- Developing new working methods by drawing on both collective intelligence through agile methods and the implementation of tribes, and the expertise of each employee and their capacity to take risks.