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02 March 2020

Savings: six new awards for RCI Bank in the UK

Since August 2019, our UK deposit brand RCI Bank won a series of awards. These accolades recognize our subsidiary’s efforts to offer great savings products and service to our British customers.

These new awards add to the tally of over 15 awards and commendations that RCI Bank has received since its savings activity went online in 2015. So far in the 2019-2020 awards season, RCI Bank has received the following six accolades:

  • Which? Recommended Provider for Savings Accounts
  • Fairer Finance’s Customer Experience Gold Ribbon
  • Fairer Finance’s Happiest Customers Designation
  • Savings Champion Highly Commended award for simple savings
  • Moneyfacts Consumer Awards – Online Savings Provider of the Year
  • Best Online Savings Provider - Moneynet Awards

 

We’re very proud that RCI Bank continues to be awarded for the great products and customer service that we offer. We’re delighted that our efforts to keep the customer at the heart of what we do proves to be a winning formula.

Tafari Smith, Head of Savings, RCI Bank UK

Which? Recommended Provider Savings Accounts

RCI Bank UK scored 75% in Which? customer survey, and was rated highly across most fields including its regular communication and interest rates. RCI Bank UK holds the third position in the overall ranking.

Fairer Finance Gold Ribbon and Happiest Customers

Customer Experience

Brands that receive a Fairer Finance Gold Ribbon have performed better for customer experience than 80% of the market players. They tend to excel at handling complaints and at explaining the key features of the product in their documents and product journeys.

Happiest Customers

Fairer Finance uses consumer polling to measure happiness and trust, using a nationally representative panel.

Savings Champion Awards – Highly Commended for Simple Savings

The Savings Champion Awards award acknowledges excellence in a wide range of categories, recognising those banks and building societies that have consistently offered best buy rates, provided excellent customer service and promoted competition in the savings market over the last 12 months.

Moneyfacts Consumer Awards – Online Savings Provider of the Year 2020

With over 170,000 consumers that voted for this award, Moneyfacts Consumer Awards are known throughout the financial sector for their unique combination of independent expert analysis and comprehensive survey results from nearly 200,000 customers.

Moneynet Awards - Best Online Savings Provider 2020

Moneynet Personal Finance Awards are at the 10th edition, recognising organisations who deliver excellent choice, value and innovative solutions for the UK consumers.