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16 March 2021

Germany: online signature of contracts to make our customers and dealers’ lives easier during lockdown

In Germany, the lockdowns linked to COVID-19 resulted in the closure of the Renault, Dacia and Nissan concessions. In order to maintain its activity, RCI Banque Deutschland now offers its customers the possibility of signing their financing contracts and carrying out regulatory authentication procedures from home in complete security, thanks to a partnership with Deutsche Post.

The dealers had to find alternatives to the legitimation check and signing of the contract in the car dealership. For RCI Banque Deutschland, the solution was the Post-Ident procedure.

 

Post-Ident: how does it work?

  • The salesperson at the car dealership can now print out a "coupon" to legitimise the customer at Deutsche Post and send it to the customer.
  • The customer uses this "coupon" in connection with his identification document for personal legitimation.
  • Deutsche Post confirms to RCI Banque Deutschland that the legitimation process has been successfully completed digitally.
  • The customer sends the signed financing or leasing contract to the salesperson.
  • When the salesperson then submits the financing or leasing contract to RCI Banque Deutschland for settlement after the vehicle has been registered, the customer's proof of legitimacy is already available to RCI Banque Deutschland.  

This agile and pragmatic measure ensures our business during lockdown and allows us to effectively increase customer and dealer satisfaction whilst making our productive contribution to the sale of Renault, Dacia and Nissan cars in Germany.

Birgit Lorse, Dealer Service Director RCI Banque Deutschland