Lorraine, how did your career path lead you to become Head of Organization & Projects at RCI Financial Services?
I think it’s fair to say my career has been unconventional! I joined RCI Financial Services in the UK in 2010 and had several posts in the Operations department: financial solutions adviser, litigations adviser and lastly financial solutions specialist. Over the course of three years, I worked regularly on a number of important projects for our subsidiary with my colleagues in IT, a field I found very interesting. That’s why when the opportunity to join the IT teams came up in 2013, I didn’t hesitate! Then three years later, I was asked to manage our five-person Organization & Projects team. Our role is to support all the subsidiary’s IT projects. And since September 2016, my scope has grown to include all aspects of IT maintenance. I now manage a team of nine people.
What are your favorite aspects of the job?
I’m passionate about my job! In IT we're lucky to work with a wide range of partners: the various departments of RCI Bank and Services, of course (operations, sales, marketing, legal, etc.), the Alliance brands (Renault, Dacia, Nissan, Infiniti), and other subsidiaries of RCI Bank and Services. The UK is a pilot for a number of the group’s IT projects, so I've had the opportunity to work and to share my feedback with my colleagues in Morocco, Ireland, Switzerland and Austria. I really get a lot out of it!
What’s more, digital really has become a sales channel in its own right for the Alliance brands. My teams and I therefore have to deliver IT solutions that make their customer experience as polished as possible. For instance, we've developed financing simulators, e-signature, and customer ID verification.
The IT sector is constantly evolving: you will be lucky to learn everyday and to interact with a wide range of partners.
What advice would you give somebody who wants to start out on an IT career?
Take the plunge! You don’t necessarily need very technical training. The key thing is to want to learn, and to develop new skills. The sector changes every day and you'll never get bored.
How would you describe the corporate culture?
At RCI Financial Services, we’re lucky to have a very anti-silo culture: everybody is very accessible and prepared to advise colleagues in their area of expertise. I try to keep this mindset with my team, to support them as they work towards their goals, and to be there for them as much as possible.
The UK was also one of three countries to take part in SPARK, an internal innovation program, on which we worked as a team to transform an idea into a project in just three days. It was a very rewarding experience that familiarized us with more agile working methods which I'm now trying to adopt in my everyday work.